v10.39

Help & Support Platform

Unified Help & Tutorials into an extensible Knowledge Base, added What's New, and introduced an in-app customer Support Center with a Staff triage inbox.

August 21, 2026

New

  • Staff-managed Knowledge Base with Tutorials, Articles, Troubleshooting, and FAQ content types
  • Product Updates / What's New publishing
  • Customer Support Center and Staff Support Inbox
  • Internal support notes and customer reply notifications

Improved

  • Existing Help tutorials are seeded into the new Knowledge Base
  • First-use onboarding links to authoritative Help articles
  • Help, updates, and support now share one navigation experience

Learn more

Getting startedChoose the right account path, identify your Workspace, and understand how the main ServiceTimer surfaces fit together.Keyboard shortcuts & faster navigationUse the keyboard and ServiceTimer’s remembered page state to move through production work without losing your place.Troubleshooting & release checksUse a consistent sequence when something appears wrong after a deployment.