Persistent Live Operations
The header follows the active service through Dashboard, Plans, Scripts, and Schedule. It is status/navigation—not a second place to adjust the timer.
Current live workflow
Open Live Operations guideWhat changed in ServiceTimer today.
These are the operational behaviors most likely to matter during a live service.
End → restart is session-safe
Ending a service and starting another from the same Service Timer page resets per-session control revisions and ignores late responses from the old session.
Reports are optional at End Service
Choose Cancel, End without report, or End + generate report. Ending always closes the live service cleanly.
Concurrent services stay distinct
Organization Live Operations can show multiple active timers—even when two Live Sessions are running inside the same Workspace.
See the actual product
Match the guide to the screen in front of you.
Popular guides
Start with the workflow you need.
tutorial
Getting started
Choose the right account path, identify your Workspace, and understand how the main ServiceTimer surfaces fit together.
Open guide tutorialPlans
Build the run of show, organize Plans into folders, and launch the live production surfaces without duplicating Live status UI.
Open guide tutorialLive Operations
Understand the persistent Live indicator, concurrent services, operator health, and how Live state is shared across ServiceTimer.
Open guide tutorialService Timer
Operate the authoritative live countdown, stage notes, Team Ready screen, alerts, auto-advance, overtime, and manual service ending.
Open guide tutorialScripts
Create structured Production or A/V Scripts, attach them to Plans, and stay aware when an attached Plan is currently Live.
Open guide tutorialTeleprompter
Present Script dialogue with controlled speed, sections, mirroring, and phone or keyboard remote control.
Open guideKnowledge Base
19 published resourcesBrowse by area.
Getting Started
Account setup, Dashboard orientation, and the fastest path into ServiceTimer.
Service Planning
Build Plans and Plan Items before the production goes live.
Production Tools
Operate Service Timer, Controller, Team View, Scripts, Prompter, and Displays.
Reports & Review
Review timing, reporting metadata, and production outcomes.
Workspace & Account
Users, permissions, notifications, organization settings, and billing.
Reference & Troubleshooting
Keyboard shortcuts, release checks, and troubleshooting references.
No matching help content
Try a shorter feature name or production term.
Product updates
View all updatesRecently shipped.
v10.43.0Live Operations & Product ExperienceThe marketing and Help experience now reflects the current ServiceTimer product, including Live Operations, End Service choices, reconnect behavior, Team Companion, Displays, rehearsal, and reporting.v10.39Help & Support PlatformUnified Help & Tutorials into an extensible Knowledge Base, added What's New, and introduced an in-app customer Support Center with a Staff triage inbox.v10.38Staff Email Template EditorAdded a Staff-managed transactional email template editor with dynamic placeholders, preview, test sends, and factory reset.v10.37Workflow QoL, Prompter Controls & CommandsExpanded Prompter keyboard remote controls, command-palette actions, stale-change warnings, and workflow handoffs.
Still need help?
Sign in for SupportTalk to ServiceTimer Support.
Signed-in users can open a support request with Workspace and app-version context attached automatically.